Sentiment analysis for enriching customer service.

With AI advancing at an exponential rate, it’s become possible for companies to use artificial intelligence to gain valuable insight into their customers. In particular, advances in artificial intelligence are leading to increased efficiency in customer service throughout different industry vertices.

Machine learning and AI-based interactive voice response systems have created a new paradigm for what customers and customer service agents can expect from these technologies. When applied correctly, artificial intelligence will enhance the customer experience in various ways, from identifying their interests through sentiment analysis to gathering data about their preferences.

In a short term AiTecServ will release AIsense solution based on this technology.

NLP (see concept in our library/artificial intelligence – Natural Language Processing/Common Tasks)